Utla (“we,” “us,” or “our”) sets forth this Privacy Policy (the “Policy”) regarding the handling of personal information in connection with the website “Utla Studio” (the “Site”) operated by us and the courses we provide (the “Courses”).
1. Information We Collect
Through the Site, we collect the following information:
- Information you provide through our contact form (name, email address, and the content of your inquiry)
- Information you provide through our enrollment application form (name, name in kana, email address, country of residence, name of your country, whether you are an adult or a minor, subject(s) of study, and how you learned about us; for minors, the name and email address of your legal guardian)
- Access analytics data collected through cookies (including Google Analytics)
In addition, in connection with the Courses, we retain records of assignments submitted by students and the written feedback provided on them, as well as records of communications between us and students.
Cookies do not contain information that directly identifies you, such as your name or email address. You can manage your cookie preferences through the consent banner or your browser settings. For details, please see our Cookie Policy.
Through our use of Google Analytics, Google collects and processes access data via cookies and similar technologies. For details on how this data is collected and processed, please refer to Google’s policies.
Our forms use an external security service to prevent abuse such as spam, and the provider of that service may collect certain information in connection with this.
2. Purpose of Use
We use the personal information we collect for the following purposes:
- To provide and operate our service
- To confirm enrollment applications, provide lessons, invoice tuition, and otherwise operate the Courses
- To contact the legal guardian of a minor regarding that minor’s enrollment
- To respond to inquiries (including identity verification)
- To send notices regarding maintenance and important announcements
- To improve our service
- To prevent fraudulent activity
3. Management of Personal Information
We implement appropriate security measures to prevent leakage, loss, alteration, and unauthorized access to personal information. We also use SSL/TLS encryption when information is transmitted on the Site.
4. Provision to Third Parties
We will not provide personal information to third parties without your prior consent, except as required by law.
To the extent necessary to achieve the purposes of use, we may outsource all or part of our operations, including email delivery, to external service providers. In such cases, we exercise necessary and appropriate supervision over those providers.
5. Disclosure, Correction, Suspension of Use, and Deletion
If you wish to request the disclosure, correction, suspension of use, or deletion of your personal information, please contact us through our contact form. After verifying your identity, we will respond promptly in accordance with the law.
Please note that a fee of 1,000 yen per request applies to requests for disclosure of personal information (no fee applies to requests for correction, suspension of use, or deletion).
6. Retention Period
We retain personal information for as long as necessary to achieve the purposes of use, and will delete it promptly once those purposes have been achieved or retention is no longer necessary.
7. Changes to This Policy
Except as otherwise required by law, this Policy may be changed without prior notice. Any changes take effect when posted on the Site.
8. Contact
For questions regarding this Policy, please contact us through our contact form.
Please contact us.